Customer Messaging Compliance Expert

1 day ago

Tarlac City, Central Luzon, Philippines beBeeCompliance Full time $50,000 - $80,000

About the Role

We are seeking a skilled professional to join our Compliance and Monitoring team.

As a Compliance & Monitoring Specialist, you will play a crucial role in ensuring our customers can use their accounts to their full potential while maintaining compliance with regulations.

The successful candidate will be responsible for monitoring messaging compliance in real-time, verifying new account sign-ups, and detecting fraudulent activity.

You will work closely with our Customer Support team to ensure our customers are sending compliant messaging and provide guidance on content guidelines and texting responsibly.

This is an excellent opportunity to develop your skills and experience in compliance and monitoring, working in a dynamic and fast-paced environment.

The ideal candidate will have exceptional attention to detail, strong analytical skills, and excellent communication abilities.

In this role, you will be part of a collaborative team that values innovation, creativity, and customer satisfaction.

  • Main Responsibilities:
  • Monitor and approve live message content for customers
  • Detect and report fraudulent activity
  • Verify new account sign-ups
  • Work closely with the Customer Support team

Requirements:

  • At least 1 year of experience providing live chat customer support for a software/SaaS platform
  • Excellent critical thinking, communication, and problem-solving skills
  • Ability to learn new software platforms quickly
  • Proven experience working autonomously
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms

Benefits:

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading technology company

Why Join Our Team?

We are committed to creating a diverse and inclusive workplace where everyone can thrive. If you share our values and are passionate about delivering exceptional results, we encourage you to apply.

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