Technical Solutions Specialist
5 days ago
As a Technical Solutions Specialist at Asurion, you'll be responsible for delivering technical support to customers, resolving complex issues, and promoting our products and services.
Key Responsibilities:- Provide technical solutions to customers via phone, email, or chat
- Utilize knowledge-based systems to resolve technical issues
- Upsell and cross-sell products and services to customers
- Maintain accurate records of customer interactions and resolutions
Requirements:
- 1-year of BPO technical support experience
- 6 months of BPO sales experience
- Proven experience in supporting customers with mobile technology and other devices
- Digital literacy with a strong understanding of major operating systems and consumer technologies
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