Technical Solutions Specialist

5 days ago


Iloilo City, Western Visayas, Philippines Asurion Full time

As a Technical Solutions Specialist at Asurion, you'll be responsible for delivering technical support to customers, resolving complex issues, and promoting our products and services.

Key Responsibilities:
  • Provide technical solutions to customers via phone, email, or chat
  • Utilize knowledge-based systems to resolve technical issues
  • Upsell and cross-sell products and services to customers
  • Maintain accurate records of customer interactions and resolutions

Requirements:

  • 1-year of BPO technical support experience
  • 6 months of BPO sales experience
  • Proven experience in supporting customers with mobile technology and other devices
  • Digital literacy with a strong understanding of major operating systems and consumer technologies


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