Customer Solutions Specialist

5 days ago


Iloilo City, Western Visayas, Philippines DFR Documentation Services Full time

As a Sales Consultant at DFR Documentation Services, you will be responsible for driving sales growth and customer satisfaction.

Job Overview

This role involves establishing strong relationships with customers, understanding their needs, and offering tailored solutions to meet those needs.

Key Responsibilities:

  1. Build trust with prospective and existing clients.
  2. Understand customer needs through active listening and effective questioning.
  3. Meet or exceed individual and team sales targets.
  4. Develop and execute strategies to generate new business opportunities.
  5. Stay updated on products, services, and industry trends.
  6. Educate customers on product features, benefits, and competitive advantages.
  7. Prepare and present customized proposals or product demonstrations.
  8. Negotiate pricing and terms to close deals effectively.
  9. Develop and maintain strong, long-term client relationships.
  10. Provide after-sales support and resolve customer concerns promptly.
  11. Maintain accurate records of sales activities in CRM software.
  12. Generate regular sales reports for management review.
  13. Collaborate closely with internal teams to deliver exceptional customer experiences.
Qualifications

Education:

  1. A high school diploma or equivalent is the minimum requirement.
  2. A bachelor's degree in business, marketing, or a related field is preferred in some industries.

Experience:

  1. Prior experience in sales, customer service, or a related field is essential.
  2. A proven track record of meeting or exceeding sales targets is necessary.

Skills and Abilities:

Sales and Negotiation Skills:

  1. The ability to identify customer needs and offer appropriate solutions is critical.
  2. Strong persuasion and negotiation abilities are required.

Communication Skills:

  1. Excellent verbal and written communication skills are essential.
  2. The ability to build rapport with clients and team members is vital.

Technical Skills:

  1. Familiarity with CRM software and sales tools is necessary.
  2. Basic proficiency in Microsoft Office or Google Workspace is required.


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