Linux Support Specialist

20 hours ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $50,000 - $65,000
Software Support Engineer Role

We are seeking a highly skilled Software Support Engineer to join our team. In this role, you will be responsible for resolving complex customer problems related to Ubuntu, kernel, Ceph, OpenStack, or Kubernetes and other open source software.

About the Job

The successful candidate will have experience working with Linux and open source software, as well as strong problem-solving skills and ability to work productively at any level of the stack. You will also be required to maintain a close working relationship with Canonical's Field, Support and product engineering teams.

This is a remote role, and we have teams in all time zones. The ideal candidate will be able to travel up to 10% of work time for team meetings, events and conferences.

Responsibilities
  • Resolve complex customer problems related to Ubuntu, kernel, Ceph, OpenStack, or Kubernetes and other open source software
  • Maintain a close working relationship with Canonical's Field, Support and product engineering teams
  • Participate in upstream communities
  • Develop bug fixes, backport patches, and work with upstream for inclusion
  • Review code produced by other engineers
  • Demonstrate good judgment in technical methods and techniques
  • Prioritize work and manage your time effectively against those priorities
  • Participate in team discussions to improve processes, tools, and documentation
  • Maintain clear, technical and concise communications
Requirements
  • An exceptional academic track record
  • Background in Computer Science, STEM or similar
  • Experience with Linux and open source software
  • Experience with at least one of Python, Go, C or C++ on Linux
  • A drive to learn unfamiliar technology and deep-dive difficult issues
Benefits
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme & Wellness Platform
  • Opportunity to travel to new locations to meet colleagues


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