Global Mobility Coordinator

3 days ago

Makati City, National Capital Region, Philippines beBeeMobility Full time ₱800,000 - ₱1,200,000

Job Description:

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  • Partner with vendors to ensure a high level of service focusing on employee experience and efficient relocation programs.
  • Engage with vendors regularly to monitor tasks and case progression.
  • Resolve common relocation issues, escalations, and exception requests.
  • Responsible for engaging with vendors to discuss and resolve operational questions in a timely manner.
  • Document outcomes and monitor customer satisfaction.
  • Represent the relocation team in the exception review council.
  • Support US relocation and international relocation ensuring compliance with policies and smooth execution of end-to-end processes.
  • Leverage knowledge of the US relocation market and relocation practices to provide guidance across stakeholders.
  • Oversee day-to-day relocation operations ensuring service delivery excellence.
  • Provide consultation on relocation procedural questions to employees, managers, and HR teams.
  • Consult and advise on domestic relocation policies and procedures.
  • Monitor suppliers' processes and practices to ensure efficiencies and alignment with policies and workflows.
  • Identify and implement improvement opportunities.
  • Provide relocation policy support and guidance.
  • Coordinate new country setup processes for relocation services.
  • Manage and process relocation-related invoices.
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Required Skills & Qualifications:

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  • 7+ years' experience in relocation; relocation management company experience preferred.
  • Strong understanding of the US relocation market and relocation practices supporting international moves.
  • Knowledge of global mobility lifecycle processes and methodologies.
  • Experience managing external vendor relationships; elements of relocation policies and supplier management.
  • Exceptional customer service skills.
  • Effective management, organizational, and leadership skills in a dynamic business environment.
  • Ability to work effectively with data, analyze and present insights, and develop presentations.
  • Bachelor's degree in HR, business, or a related discipline.
  • Change management and implementation experience.
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Benefits:

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Midshift work schedule. Hybrid (2x onsite) work setup.

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