Mandarin Technical Support Specialist

20 hours ago

Cavite City, Calabarzon, Philippines beBeeMandarinSupport Full time ₱900,000 - ₱1,200,000
Job Overview

As a Mandarin Technical Support Specialist, you will be part of a team that provides 24/7 technical assistance for transaction initiation and reporting across multiple products. Your role will involve advocating for clients, troubleshooting connectivity issues, and ensuring client satisfaction.

Key Responsibilities:
  • Resolve inquiries via phone, email, and internal case transfer in a timely and professional manner.
  • Document and follow up on all inquiries accurately.
  • Advocate on behalf of clients to meet their needs when working with business partners.
  • Evaluate issues according to defined escalation procedures.
  • Troubleshoot and investigate client connectivity issues and processing failures.
  • Proactively address processing errors or platform changes with clients and internal partners.
  • Monitor the group mailbox and assign email inquiries requiring investigation.
  • Address file transmission problems for rejected files, connectivity, and security-related errors.
  • Partner with leadership and business partners to resolve client issues and meet business goals.
Requirements:
  • Strong communication skills in English and Mandarin (business-level proficiency required).
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing with sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to prioritize tasks and manage multiple projects concurrently.
  • Awareness of multiple work streams simultaneously.
  • Flexibility to work outside normal hours as needed.
  • Ability to work remotely.
  • Build and maintain good relationships with business partners and technology.

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