Mandarin Technical Expert

1 day ago


Paranaque City, Calabarzon, Philippines beBeeSpecialist Full time $90,000 - $130,000
Job Overview

Mandarin Technology Support specialists collaborate with a global team to manage and resolve technical inquiries from clients and internal partners across multiple products and lines of business. They effectively handle phone, email, and internal case transfer while advocating for clients and troubleshooting connectivity issues.

Key Responsibilities:
  • Manage and resolve technical support inquiries via various channels.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Investigate and troubleshoot client connectivity problems, processing failures, and transactional inquiries.
Requirements:
  • Business-level proficiency in Mandarin and fluent English.
  • Minimum 5 years of Customer Service experience and 2 years of Technical Support experience.
  • Strong analytical approach, complex problem-solving skills, and effective prioritization.


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