Technical Support Representative

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000
Technical Support Representative Opportunity

We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

A high-speed internet connection, an appropriate quiet work environment, and strong proficiency in English, both written and spoken, are required. Prior call center experience is also necessary, and you must reside within 80km of our office.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements:
  • A high school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:
  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses

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