Customer Service Professional

6 days ago


Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time
Job Description

An exciting opportunity awaits for a skilled Customer Service Professional to join KMC Solutions, Inc. as a CUSTOMER SERVICE ADVOCATE.

This role plays a critical part in Zenni's award-winning Customer Service team, supporting global customers 24/7/365 through various communication channels.

The ideal candidate will champion customer interests, ensuring they receive high-quality service while embodying Zenni's customer-obsessed culture.

  • Main Responsibilities:
  • Deliver exceptional customer service experiences via phone, email, chat, SMS, or social media.
  • Collaborate with cross-functional teams to ensure customer feedback is heard and provide ideas for improvements.
  • Demonstrate a deep understanding of the customer base and maintain a consistent company tone in every interaction.
  • Respond promptly to customer inquiries regarding order updates, product requests, and resolve issues effectively.
  • Showcase unparalleled product knowledge and offer expert style advice to customers.

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