Customer Service Advocate

6 days ago


Rizal, Philippines beBeeSupport Full time $40,000 - $60,000
About the Job

The primary responsibility of this role is to serve as the initial point of contact for learners, clients, and trainers.

  • Interact with customers via live chat, email, text, and phone, responding promptly and empathetically to inquiries, feedback, and technical questions.
  • Analyze and resolve service or product issues by identifying root causes and providing effective solutions.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Proactively engage new and prospective learners to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries and coordinate expectations for session requests.
  • Gather and report learner and trainer insights to internal stakeholders.

This role requires flexibility in scheduling, specifically being available Monday through Friday from 4 PM to 12 AM Eastern Time. Weekly hours will range between 30 and 40, depending on client demand.



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