Help Desk Support Specialist

4 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

Job Overview

This is an entry-level position as a customer service representative where you will be interacting with customers through various channels. You will provide support and resolution to routine problems related to products or services.


The ideal candidate should have strong communication skills, both written and verbal, with the ability to effectively navigate computer systems.


You must possess a high school diploma and relevant experience in customer-facing roles. A courteous demeanor and attention to detail are essential for success in this position.


We offer a dynamic work environment with opportunities for growth and development. As a team member, you will be expected to collaborate with colleagues to achieve common goals.


A career framework role that requires a basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures.

Responsibilities:

  • Provide customer service support via phone, email, or chat
  • Analyze customer inquiries and respond appropriately
  • Offer additional products or services based on customer needs
  • Maintain accurate records of customer interactions
  • Participate in training programs to improve product knowledge
  • Collaborate with colleagues to meet sales targets

Requirements:

  • Bachelor's degree in a related field (preferred)
  • 1-2 years of customer-facing experience
  • Strong communication and problem-solving skills
  • Ability to multitask and adapt to changing priorities
  • Basic computer skills and familiarity with CRM software

What We Offer:

  • A competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • A comprehensive benefits package including health insurance and retirement plan
  • A dynamic and supportive work environment

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