Career Development Manager

1 week ago

Bacoor, Calabarzon, Philippines beBeePerformanceSupervisor Full time

About this role:

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  • ">
  • Provide performance enforcement, mentorship, guidance and career development advice to our Quality Analysts.

Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.

">Key Responsibilities:">
  • ">
  • Mentor, guide and help develop a career path for Quality Analysts;">
  • Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;">
  • Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;">
  • Establish ambitious but realistic team goals;">
  • Work with direct reports on plans for executing and measuring progress and sharing results; and">
  • Identify actionable insights, offer recommendations, and shape the team's strategy.">
">Requirements:">
  • ">
  • At least 2 years of relevant people management experience within or beyond the BPO space.">
  • At least 2 years of supervisory experience supporting Healthcare account.">
  • Ability to think strategically and solve problems through creative means.">
  • Background in providing constructive feedback and implementing corrective action plans.">
  • High-level understanding of customer confidentiality standards.">
  • Passion for developing the skills and know-how of team members.">
  • Experience in mediation and conflict resolution techniques.">
">How We Partner To Protect You:">

We will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

">

Kindly ensure that you are always in communication with only authorized recruiters of ours.

">

We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.

">

We are committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

"]",

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