Accident Claims Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeClaims Full time ₱5,200,000 - ₱8,400,000
Claims Coordinator Job Description

We are seeking a dedicated and professional individual to join our team as a Claims Coordinator. In this role, you will provide exceptional service to customers involved in motor vehicle accidents.

Your primary responsibility will be to manage the entire process from start to finish, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs. You will work closely with internal departments to ensure efficient case management and support end-to-end claims coordination.

Key responsibilities include delivering high-quality customer service, handling all inbound and outbound customer calls and leads in a timely manner, maintaining lead conversion performance in line with KPIs, and collaborating with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.

The ideal candidate will have strong attention to detail, excellent phone communication and customer service skills, at least 5 years of experience in a customer-facing, operations, or claims support role, and proficiency in written and spoken English. They should also be comfortable using CRM or case management tools and working independently with minimal supervision.

Required Skills and Qualifications

To excel in this role, you will need:

  • Strong background in motor vehicle accident insurance or claims
  • Excellent phone communication and customer service skills
  • At least 5 years of experience in a customer-facing, operations, or claims support role (Australian client experience preferred)
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision
  • Proficient in written and spoken English
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar)
Benefits

We offer a collaborative, no-silos environment that encourages learning and growth across teams. Our dynamic social culture includes team lunches, social events, and opportunities for creative input. We also provide health insurance, leave benefits, and a 13th month salary.

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