Operations Claims Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeClaims Full time ₱43,532 - ₱56,751
Job Description

The role of Customer Operations/Claims Coordinator is a critical position that requires exceptional customer service skills, strong communication abilities, and a detail-oriented approach. As a key member of the team, you will be responsible for managing the entire claims process from start to finish, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

You will work closely with internal departments to ensure efficient case management, support end-to-end claims coordination, including lodging claims, gathering evidence, and following up on progress. Additionally, you will assist in determining liability and initiating recovery from at-fault third-party insurers, arrange accident replacement vehicles, and coordinate delivery/pick-up logistics.

Key Responsibilities:

  • Deliver high-quality customer service and continuously improve processes.
  • Handle all inbound and outbound customer calls and leads in a timely manner.
  • Maintain lead conversion performance in line with KPIs.
  • Coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
  • Collaborate with internal departments to ensure efficient case management.
  • Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
  • Assist in determining liability and initiating recovery from at-fault third-party insurers.
  • Arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
Requirements

To succeed in this role, you will require:

  • A strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role.
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English; confident communicating with Australian customers and partners.
  • Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location, with a focus on managing energy rather than time.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • Health insurance.
  • Leave Benefits.
  • 13th Month Salary.

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