Operational Process Manager

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time $60,000 - $82,000
Operations Associate Role Overview

We are seeking a highly organized and detail-oriented Operations Associate to join our team. This role will involve building and supporting the operations team, with an initial focus on recruiting and onboarding new members.

As an Operations Associate, you will play a key role in ensuring that our operations run smoothly and efficiently. Your day-to-day responsibilities will include managing candidate communications, sending out offers, coordinating onboarding events, and setting up accounts and training properly.

This is an ideal role for someone who enjoys making processes run smoothly and is highly organized. You will work closely with a founder, gain visibility into how a startup operates, and over time take on broader operational responsibilities as the company grows.

Core Responsibilities:
  • Candidate and New Hire Communications: Manage communications with candidates in the hiring pipeline, including answering questions, sending batch updates, and ensuring timely responses throughout the process.
  • Offer Management & Onboarding: Oversee the onboarding process for new hires: send offer letters and track signatures, coordinate start dates, provision accounts, schedule onboarding events, and ensure all onboarding to-dos are completed.
  • Point of Contact for New Hires: Serve as the main contact for new team members during the hiring and onboarding process, fielding questions and ensuring a smooth experience.
  • Process Improvement & Systems: Support the development and maintenance of systems and processes that streamline hiring and onboarding (e.g., applicant tracking, workflow improvements).
  • Team Monitoring & Support: Assist in tracking and analyzing team performance, flagging issues and helping management address challenges.
  • Operational Flexibility: Take on additional operational and administrative responsibilities as needed, with the potential to expand into broader or more strategic responsibilities as the company grows.
Required Skills and Qualifications:
  • Prior experience working in a fast-paced environment with the ability to thrive without needing step-by-step instructions.
  • Exceptional English communication skills (written and verbal) — friendly, professional, and prompt in interactions with candidates, new hires, and internal stakeholders.
  • Strong attention to detail and organizational skills to manage multiple moving pieces without errors or dropped balls.
  • A self-starter mindset with the initiative to identify issues, take ownership, and follow through to resolution.
  • Comfortable with adaptability and flexibility — able to adjust to shifting priorities and take on a wide range of administrative and operational tasks.
  • Tech-savvy and able to quickly learn tools like Google Suite, Slack, Notion, or similar platforms for communication and account provisioning.
  • Problem-solving ability and a proactive approach to improving processes, streamlining workflows, and ensuring smooth operations.
  • Strong interpersonal skills and emotional intelligence, with empathy and patience to support new hires and build rapport across the team.
  • A growth mindset — eager to learn, open to feedback, and motivated to expand into broader responsibilities as the company grows.
  • Passion for making a positive impact on people's lives, especially through improving access to care and support.

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