Delivery Process Coordinator

5 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeOperations Full time ₱900,000 - ₱1,300,000
Job Description

As a Delivery Operations Specialist, you will play a pivotal role in supporting the delivery operations within the customer success department. Your focus will be on tools, processes, reporting, control functions, and audits to ensure alignment, accountability, and continuous improvement.

Key Responsibilities
  • Develop and refine operational tools, processes, and reports that enable consistent and scalable delivery operations within the customer success department.
  • Identify operational bottlenecks and inefficiencies within the delivery team and contribute to the development of standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Collaborate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the customer success department.
  • Assist in the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

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