IT Knowledge Strategy Leader

3 days ago

Antipolo City, Calabarzon, Philippines beBeeKnowledgeManager Full time ₱1,700 - ₱2,200
Knowledge Manager Role

We are seeking a highly skilled Knowledge Manager to join our team.

Job Description:
  • This is a strategic leadership role responsible for the overall vision, governance, and continuous improvement of the organization's IT knowledge management ecosystem.
  • Leverage ITIL v4 and KCS v6 methodologies to drive efficiency, reduce support costs, and enhance service delivery.
Required Skills and Qualifications:
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
Benefits:
  • Great Place to Work certified for 4 consecutive years.
  • Remote work options available.
  • Global exposure opportunities.
Others:
  • Foster a proactive knowledge-sharing culture across all IT teams.
  • Implement strategies to encourage employee engagement and contribution to the knowledge base.
  • Collaborate closely with content owners, subject matter experts (SMEs), service desk analysts, and other stakeholders to understand their needs, drive adoption, and ensure knowledge assets meet organizational requirements.

Please refer to the attached document for more information on the role and responsibilities.

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