IT Knowledge Manager

2 days ago

Antipolo City, Calabarzon, Philippines beBeeKnowledge Full time $100,000 - $120,000

As a strategic leader in our organization, you will be responsible for shaping the overall vision and governance of our IT knowledge management ecosystem. This role requires deep technical expertise, particularly in Systems Administration and IT Support/infrastructure. The ideal candidate will possess exceptional technical acumen, with the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

Key Responsibilities:

  • Define and Implement Knowledge Management Strategy
  • Oversee the Entire Knowledge Article Lifecycle
  • Ensure Knowledge Articles are Accurate and Consistent
  • Champion a Proactive Knowledge-Sharing Culture
  • Manage and Support Existing Knowledge Management Tools and Technologies

Requirements

  • Minimum 3+ years of progressive experience in IT Service Management, with significant experience in Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework

Skills and Competencies

  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices

Benefits

  • Great Place to Work certified for 4 consecutive years
  • Remote work opportunities
  • Global exposure and collaboration

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