Customer Support Expert

3 weeks ago


Davao City, Davao, Philippines Neksjob Philippines Full time

At Neksjob Philippines, we are committed to delivering exceptional customer experiences in the telecommunications industry.

About the Role

We are seeking a skilled and dedicated Customer Service Representative to join our team. This role involves providing top-notch support to customers, resolving their inquiries and issues, and ensuring a high level of satisfaction with our telecommunications services.

Responsibilities
  • To provide timely and effective solutions to customer complaints and issues via phone, email, or in-person interactions.
  • To stay up-to-date with product and service information to effectively address customer inquiries.
  • To maintain accurate records of customer interactions and resolve cases efficiently.

The ideal candidate will possess excellent communication skills, a strong background in customer service, and a solid understanding of telecommunications products and services.

Requirements
  • High School Diploma or equivalent.
  • No prior BPO experience necessary; on-the-job training will be provided.
  • Excellent written and verbal communication skills.
  • Ability to work onsite.

As a valued member of our team, you can expect a competitive salary package that includes:

$24,000 - $30,000 per month depending on experience. We also offer opportunities for career growth and professional development within a dynamic and supportive environment.



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