BPO Team Leader
2 weeks ago
We are a dynamic and innovative business process outsourcing company, committed to delivering exceptional services to our clients. Our team is comprised of experienced professionals who share a common goal: to provide top-notch solutions that meet the ever-evolving needs of our customers.
About the RoleWe are seeking an experienced BPO Team Leader to join our team in Davao City. As a key member of our operations team, you will be responsible for leading a team of customer service representatives, ensuring they have the necessary tools and support to deliver outstanding results.
Key Responsibilities:- Manage a team of customer service representatives, providing guidance and coaching to ensure excellent service delivery.
- Develop and implement effective strategies to improve team performance, productivity, and quality.
- Maintain open communication with the team, addressing concerns and providing feedback to drive continuous improvement.
- Collaborate with other departments to ensure seamless integration and alignment with organizational goals.
- At least 1 year of experience in managing inbound or outbound campaigns in a BPO environment.
- Proven leadership skills and functional knowledge in the BPO industry.
- Excellent oral and written communication skills, with the ability to articulate complex ideas simply.
- Strong interpersonal skills, with the ability to build and maintain relationships with colleagues and clients.
We offer a competitive salary package, commensurate with your experience and qualifications. The estimated salary range for this role is PHP 45,000 - 65,000 per month, depending on your background and performance.
Benefits:In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and supportive work environment.
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