BPO Team Leader

2 weeks ago


Davao City, Davao, Philippines TORCH Solutions Full time
TORCH Solutions: A Leading BPO Company

We are a dynamic and innovative business process outsourcing company, committed to delivering exceptional services to our clients. Our team is comprised of experienced professionals who share a common goal: to provide top-notch solutions that meet the ever-evolving needs of our customers.

About the Role

We are seeking an experienced BPO Team Leader to join our team in Davao City. As a key member of our operations team, you will be responsible for leading a team of customer service representatives, ensuring they have the necessary tools and support to deliver outstanding results.

Key Responsibilities:
  • Manage a team of customer service representatives, providing guidance and coaching to ensure excellent service delivery.
  • Develop and implement effective strategies to improve team performance, productivity, and quality.
  • Maintain open communication with the team, addressing concerns and providing feedback to drive continuous improvement.
  • Collaborate with other departments to ensure seamless integration and alignment with organizational goals.
Requirements:
  • At least 1 year of experience in managing inbound or outbound campaigns in a BPO environment.
  • Proven leadership skills and functional knowledge in the BPO industry.
  • Excellent oral and written communication skills, with the ability to articulate complex ideas simply.
  • Strong interpersonal skills, with the ability to build and maintain relationships with colleagues and clients.
Compensation Package:

We offer a competitive salary package, commensurate with your experience and qualifications. The estimated salary range for this role is PHP 45,000 - 65,000 per month, depending on your background and performance.

Benefits:

In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plan, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and supportive work environment.


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