Exceptional Customer Experience Advocate

1 week ago

Biñan, Calabarzon, Philippines beBeeService Full time ₱50,000 - ₱100,000
Job Title:

Customer Service Representative


This role is a fantastic opportunity to contribute to high-impact projects and deliver exceptional customer experiences.

The ideal candidate will be highly motivated, dedicated, and possess strong communication skills, both written and verbal.

The job involves handling inbound and outbound calls, resolving customer issues, and providing product information to clients. The right individual should have prior call center experience, reside within 80km of the office, and possess excellent interpersonal skills.

A high-speed internet connection, an appropriate quiet work environment, and strong language proficiency in English are also required.

Responsibilities:
  • Handle incoming inquiries professionally and efficiently.
  • Resolve customer complaints through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions accurately and process claims promptly.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
Requirements:

Must be 18 years or older

High school diploma or equivalent

Previous call center experience

Work from home experience

Strong command of the English language

Typing speed of 20+ WPM

High speed internet connection

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Skilled in troubleshooting and follow-up

Able to multitask and self-manage effectively

Excellent interpersonal skills

Benefits:

MCI offers a competitive compensation package that includes health insurance coverage, dental benefits, and free meal during training.

Performance and loyalty bonuses are also part of our incentives to motivate employees to excel.

We prioritize employee growth and development by offering opportunities for career advancement and learning.

Our company values diversity and inclusion, fostering a workplace culture that is welcoming to all employees.

Additional Information:

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.

Also, must be willing to submit to drug screening.

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