Customer Experience Improvement Specialist

20 hours ago

Cavite City, Calabarzon, Philippines beBeequalityassurance Full time $54,000 - $62,200
Job Opportunity

Quality Assurance Specialist, Operations

We are seeking a Quality Assurance Specialist to join our team. This role involves evaluating client support projects and administrative duties to identify areas for improvement.

The ideal candidate will have a strong analytical mindset, excellent communication skills, and experience working in a quality assurance or evaluation capacity.

Responsibilities include:

  • Evaluating customer interactions to ensure service excellence and alignment with company policies.
  • Reviewing back office task-handling to assess the quality of handling and adherence to company procedures.
  • Providing recommendations to enhance overall customer satisfaction and team efficiency.
  • Delivering constructive feedback to support agents based on evaluation results.
  • Supporting the establishment and improvement of quality assurance guidelines and procedures.
  • Compiling and reporting on team performance trends.

Requirements include:

  • Minimum 2-3 years in a customer support role, with at least 1 year in a quality assurance or evaluation capacity.
  • Strong analytical skills and attention to detail.
  • Remarkable communication abilities.
  • Familiarity with QA and CRM tools.
  • Problem-solving approach.

Preferred qualifications include experience working with BPO teams, experience in training or coaching, and fluency in Spanish.

At our organization, we value diversity and inclusion. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.

Apply now and take the first step towards a rewarding career as a Quality Assurance Specialist

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