Customer Experience Ambassador

2 days ago

Cavite City, Calabarzon, Philippines beBeeSolution Full time $60,000 - $80,000
Job Description

Coefficient is a SaaS startup that empowers business teams to access and work with company data in real-time directly from their spreadsheets.

As a Support Specialist, you will be responsible for providing exceptional support to valued users. This role requires empathetic, resourceful communicators who can resolve user issues and answer questions while always looking for unique and creative ways to help others, tackle problems, and improve future experiences.

Our team seeks dynamic, self-motivated individuals who can multitask between support, documentation, and growing business objectives. If you have excellent written and verbal communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences, we would love to hear from you

  • Resolve high-volume user requests through various support modalities, including inbound and outbound email, chat, and messaging.
  • Investigate and fulfill all tier 1 & 2 support requests while collaborating across teams to escalate issues as necessary.
  • Navigate ambiguity in one-off issues to deliver exceptional outcomes.
  • Diagnose problems and propose possible solutions for short- and long-term improvements.
  • Complete thorough documentation and notation on user requests to provide feedback to leadership and program teams.

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