Customer Experience Specialist

23 hours ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $40,000
Customer Support Expert

We are seeking a skilled professional to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity.

The Customer Support Expert will actively engage with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries. This individual will utilize CRM tools to maintain detailed customer records and perform various other tasks as needed to enhance the overall user experience.

  • Support customers via direct chat or phone.
  • Respond to all messages within our Service Level Agreement (SLA).
  • Follow all guidelines and protocols to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add outreach to new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.
  • Other duties as assigned.
Required Skills and Qualifications
  • Strong decision-making skills: Make sound decisions in the best interests of our customers.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of customer nuances: Understand cultural dynamics that may affect customer experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Ownership: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.
Benefits
  • Relevant Experience: Have 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Team Player: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.
Additional Responsibilities
  • Support customers via direct chat or phone.
  • Respond to all messages within our Service Level Agreement (SLA).
  • Follow all guidelines and protocols to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add outreach to new customers and help them onboard within agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use the CRM to take diligent notes and add context to customer data.
  • Other duties as assigned.

  • Customer Experience Specialist

    6 hours ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱350,000 - ₱500,000

    Customer Support SpecialistWe are seeking a dedicated professional to deliver exceptional customer experiences through chat, email, or phone.The ideal candidate will be responsible for:Providing timely and accurate support to customers via various communication channels.Managing customer tickets efficiently using industry-leading tools.Staying up-to-date on...

  • Customer Experience Specialist

    6 hours ago

    Cavite City, Calabarzon, Philippines beBeeCommunication Full time ₱500,000 - ₱800,000

    Job TitleYou are a customer experience specialist with exceptional communication skills, able to connect with clients and exceed their expectations.You possess a strong passion for technology and can effectively tailor your approach to each individual client.You are responsible for delivering an outstanding customer experience, engaging clients with patience...

  • Customer Experience Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeOpportunity Full time ₱45,000 - ₱50,000

    Customer Experience Specialist Role OverviewJob Summary:This is a dynamic opportunity to provide exceptional customer experiences by serving as a key member of our support team. The ideal candidate will possess strong communication skills, be empathetic and friendly, with the ability to think on their feet and thrive in a fast-paced environment.Key...

  • Customer Experience Improvement Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeequalityassurance Full time $54,000 - $62,200

    Job OpportunityQuality Assurance Specialist, OperationsWe are seeking a Quality Assurance Specialist to join our team. This role involves evaluating client support projects and administrative duties to identify areas for improvement.The ideal candidate will have a strong analytical mindset, excellent communication skills, and experience working in a quality...

  • Customer Experience Ambassador

    22 hours ago

    Cavite City, Calabarzon, Philippines beBeeCustomerCare Full time ₱350,000 - ₱550,000

    Customer Care Specialist Job OverviewEmployment opportunities have arisen for Customer Care Specialists to provide exceptional support and guidance to customers.Key Responsibilities:Respond promptly to customer inquiries, resolving issues in a timely manner and ensuring complete satisfaction.Collaborate with the wider team to deliver best practice system...

  • Customer Experience Resolution Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomerResolution Full time ₱1,800,000 - ₱2,500,000

    The Opportunity:We are seeking a highly skilled and empathetic customer complaints specialist to join our world-class support team.This critical role is responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.In recent years, we've grown significantly and now need...

  • Exceptional Customer Experience Specialist

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,200,000 - ₱2,000,000

    Job Title: Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and experienced customer support specialist to join our team.The ideal candidate will be responsible for providing exceptional support to customers, ensuring their continued success and satisfaction with our product.Key ResponsibilitiesResponding to and resolving customer...

  • Customer Experience Advocate

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

    Job Title: Customer Support SpecialistWe are seeking a skilled and motivated customer support specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a pressurised environment with varying deadlines and priorities, and possess strong interpersonal skills to communicate with internal and external...

  • Customer Experience Ambassador

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeSupport Full time ₱360,000 - ₱540,000

    Customer Support Specialist Job DescriptionWe are seeking a skilled and customer-focused professional to join our support team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via phone, email, and chat. Your primary goal will be to resolve customer issues efficiently and effectively, while also...

  • Customer Experience Representative

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeTalent Full time ₱45,000 - ₱70,000

    Talent Acquisition SpecialistJob Overview:We are seeking a highly skilled and experienced Talent Acquisition Specialist to join our organization. As a key member of our customer success team, you will be responsible for managing high-volume customer contacts and communications via phone and email daily.Key Responsibilities:Manage high volumes of customer...