Remote Technical Support Representative

1 week ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000
Job Title

Seeking a skilled and customer-focused technical representative to provide exceptional service and support for our clients.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. Strong proficiency in English is required, both written and spoken.

Candidates must have prior call center experience and reside within a reasonable distance of our office location.

The ideal candidate will possess excellent interpersonal skills, be able to multitask and self-manage effectively, and have a strong command of the English language.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • Competitive compensation package
  • HMO coverage plus dependent
  • Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Reasonable Accommodation:

We are an equal opportunity employer and welcome applicants with disabilities. If you require reasonable accommodation during the hiring process, please contact us.

About Us:

Our company provides business process outsourcing services to clients across various industries. We specialize in delivering tailored solutions that meet the diverse needs of our clients.

At [Company Name], we prioritize diversity and equality in the workplace. All employees share in the responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

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