Technical Support Specialist
1 day ago
We are seeking a highly skilled and organized individual to provide exceptional technical support to our end users. This remote position plays a critical role in delivering top-notch IT services across the organization.
This is a fantastic opportunity for someone with hands-on experience in PC hardware, Windows operating systems, and Apple iOS devices. The ideal candidate will possess strong interpersonal skills, excellent communication abilities, and a keen eye for detail.
Key Responsibilities- Provide comprehensive technical support for PCs, Windows operating systems, and Apple mobile devices.
- Diagnose and resolve complex hardware, software, and fundamental network issues remotely.
- Document and manage support requests through our ticketing platform.
- Maintain clear and effective communication with users to ensure prompt and efficient resolutions.
- Perform level one triage for VDI users.
- Escalate complex incidents to senior technicians as needed.
- Adhere to company security and confidentiality policies.
- Address printing concerns, both local and network-based.
- Utilize secure remote access tools for user computer support.
- Troubleshoot audio and video issues encountered during video conferencing sessions.
- Administer new user onboarding processes by adding accounts to relevant systems.
- Oversee user deactivation procedures by removing accounts from these platforms as necessary.
- Provide ongoing support for Microsoft 365 and on-premises Active Directory environments.
- Create and manage distribution groups within Office 365.
- Add and remove user accounts in Vonage.
- Resolve issues related to the Vonage application.
- Manage user accounts within the Mainframe system.
- Troubleshoot Barracuda VPN installation and connection challenges.
- Perform password resets in the Mainframe system.
- Monitor system health and performance using monitoring tools.
- Release emails and manage permitted senders through email management systems.
- Address and resolve OneDrive-related issues.
- Deliver support and training for Microsoft applications.
- Exceptional organizational, time-management, and follow-up skills.
- Confidentiality and professionalism when addressing sensitive requests.
- Outstanding proficiency in written and verbal communication.
- Strong interpersonal skills, supporting employees at all organizational levels.
- Ability to operate independently in dynamic, remote work environments.
- Prior experience providing support for PC hardware, Windows 10/11, and Apple iOS devices.
- Understanding of basic networking concepts and troubleshooting skills.
- Experience in Microsoft 365 applications, including Exchange Online, Teams, and OneDrive.
- Familiarity with Azure Virtual Desktop Infrastructure (VDI) environment.
- Capability of creating and managing distribution groups within Office 365.
- Familiarity with on-premises Active Directory, particularly user and group management.
- Knowledgeable in ITIL principles and IT Service Management (ITSM) frameworks.
- Previous experience supporting executive-level personnel.
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱206,400 - ₱246,000About the RoleThis is an exciting opportunity to work as a Technical Support Specialist.We are seeking a highly motivated individual who possesses excellent communication, analytical, and problem-solving skills.Key ResponsibilitiesResponding to customer inquiries via phone, email, and chat in a professional and timely mannerProviding technical support and...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeSupport Full time $60,000 - $100,000Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. This individual will provide exceptional technical support to our customers, resolving complex issues and ensuring high-quality service delivery.The successful candidate will be responsible for troubleshooting technical problems, escalating issues to senior teams,...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support department, you will be responsible for providing top-notch customer service and resolving technical issues for our clients.The ideal candidate will possess excellent communication skills, both written and...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeesupport Part time $6,000 - $6,500Technical Support SpecialistWe are seeking a highly skilled technical support specialist to provide expert-level support for clients with Microsoft Admin Portals, VOIP systems, and Windows-based environments.This is a part-time role that offers flexible working hours. You will be required to work from home and have a reliable internet connection.About the...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000Job DescriptionThe role of Technical Support Specialist plays a pivotal part in ensuring learners have a seamless experience across various platforms.You will be responsible for troubleshooting technical issues, guiding learners through foundational learning materials, and providing support in key areas such as networking, Linux, and Windows systems.Provide...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000Technical Support SpecialistWe are seeking highly motivated and dedicated individuals to provide first-level technical support to customers via various communication channels.Maintenance and repair of computer hardware, software, and connectivity issues are key responsibilities. This includes guiding customers through step-by-step solutions to resolve their...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000Job DescriptionWe are seeking a skilled and customer-focused individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical assistance and troubleshooting support to clients across various industries.You will respond to technical inquiries, resolve issues related to hardware, software, and...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,000,000Job Title: Technical Support SpecialistAbout the RoleWe are seeking an accomplished technical support specialist to join our team. As a key member of our sales operations team, you will be responsible for ensuring that all marketing funnels and sales systems are functioning correctly from a technical standpoint.Main ResponsibilitiesSupport the success of our...
-
Technical Support Specialist
1 day ago
Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $50,000About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the security, stability, and efficiency of our IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable...
-
Technical Support Specialist
24 hours ago
Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000Job OpportunityWe are seeking highly skilled technical support specialists to provide assistance and troubleshoot issues for various clients across different industries.Key Responsibilities:Respond to inbound technical requests via phone, chat, or email.Diagnose and resolve hardware, software, and network problems.Guide customers through step-by-step...
