
Home Based Customer Service Representative
22 hours ago
We are seeking a dedicated customer service professional to join our team. In this role, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing excellent service.
Candidates must have prior call center experience and strong proficiency in English. They should also have a high-speed internet connection, an appropriate quiet work environment, and be able to multitask effectively.
Your responsibilities will include:
- Handling inbound and outbound calls professionally
- Resolving customer issues efficiently
- Accurately documenting interactions
- Guiding customers through options
- FOLLOWING scripts and policies
- Protecting customer privacy
- Escalating complex issues
- Staying current with training
- Maintaining consistent attendance
Ideal candidates are highly motivated, dedicated, and possess the following qualities:
Must be 18 years or older, have a high school diploma or equivalent, previous call center experience, and work from home experience. Additional skills include typing speed of 20+ WPM, basic proficiency in Microsoft Office, familiarity with Windows operating systems, skilled in troubleshooting and follow-up, ability to multitask and self-manage effectively, and excellent interpersonal skills.
What We OfferWe offer competitive compensation and benefits packages designed to grow with you over time. Our team members enjoy HMO coverage, dental coverage, free meals during training, career growth, allowances, performance and loyalty bonuses, employee shuttle services, company retreats, and opportunities for growth and promotion.
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