Home-Based Technical Solutions Specialist

2 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Remote Technical Support Representative

Job Description:

We are seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. This is a remote, work-at-home, full-time position that requires a high level of English proficiency (written and spoken). Candidates must reside within 80 km of our office and have prior call center experience.

Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Required Skills and Qualifications:

The ideal candidate will possess:

  • A high school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits:

  • Starting compensation based on experience
  • HMO coverage plus a dependent
  • Dental coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Equal Opportunity:

This organization embraces differences and is an equal opportunity employer. All employment decisions are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, or any other characteristic protected by applicable laws.

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