Chief Client Liaison

1 week ago

Barcelona, Philippines beBeeSupport Full time ₱30,000 - ₱40,000
Job Opportunity

This role is the frontline voice for clients, helping entrepreneurs and SMEs navigate company incorporation, accounting, audit, and compliance in Australia.

As a fully remote team member, you'll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through digital platforms (e.g., onboarding, document submissions)
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
Requirements

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment
Interview Process

The successful candidate will participate in the interview stages, expected to last no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

  • HR Screening: 30-minute chat with Talent Acquisition
  • Case Study: 60-minute session with Hiring Manager
  • Career Deep Dive: 30/60-minute discussion with Hiring Manager
  • Behavioural Fit Assessment: 60-minute chat with HR or leadership
  • Offer & References: Non-binding offer followed by reference checks

Remuneration includes additional financial, wellbeing and lifestyle benefits.

Background Checks

As a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history. We will obtain your consent before checks. Depending on the role, an adverse result may affect probation outcomes.

By applying, you confirm you have read and agree to our Data Privacy Statement for Candidates.

Benefits

Humility, kindness, flexibility (remote work, flexible hours), personal growth opportunities, and ongoing AI initiatives. Our company is a certified B Corp and has committed to sustainable practices and reforestation efforts.

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