Lead Client Liaison

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
Customer Service Representative Job

A Customer Service Representative will be responsible for interacting with customers to address inquiries and resolve complaints regarding clients' products and services.

Key Responsibilities:
  • Interact with customers to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Efficiently handle incoming calls, emails, and other communication channels.
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.
  • Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
Requirements:
  • Bachelor's degree in any field.
  • Proven experience in office administration, customer service, or related fields.
  • Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.

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