Customer Experience Director

7 days ago

Rizal, Philippines beBeeRetention Full time ₱21,600 - ₱27,600

Are you looking for a dynamic and exciting opportunity in the world of gaming?

We're seeking a highly motivated CRM Manager to join our team. This is an ideal role for someone who is passionate about delivering exceptional customer experiences and driving business growth.

About the Role
  • This is a key position within our organization, responsible for developing and executing strategic retention campaigns that drive player engagement and reduce churn.
  • You will work closely with cross-functional teams to create tailored plans across different player segments, leveraging data insights to inform your decisions.
Campaign Management
  • Develop and implement targeted marketing campaigns via email, push notifications, SMS, and in-game messages to enhance customer experience and increase player loyalty.
  • Collaborate with creative and marketing teams to deliver compelling campaign assets that meet business objectives.
  • Analyze campaign results to identify areas for improvement and optimize future initiatives.
Data Analysis & Insights
  • Utilize data analytics tools to monitor and report on key metrics such as LTV, retention, engagement, and churn.
  • Work closely with product, marketing, analytics, and support teams to ensure CRM efforts are aligned with business goals.
  • Contribute feedback on user experience and product features from a retention standpoint to drive continuous improvement.

Skills Required:

  • 2-3 years of hands-on experience in the Casino, Sportsbook, or Sweepstakes industry.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data sets.
  • Excellent communication and project management skills, with the ability to work effectively in a fast-paced environment.

What We Offer:

  • A dynamic and supportive work environment that encourages innovation and collaboration.
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
  • A competitive salary and benefits package that reflects your value to the organization.

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