Experienced Customer Experience Lead Required

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerExperience Full time ₱30,000 - ₱50,000
About Us

Trafilea is a dynamic and innovative e-commerce group that operates multiple direct-to-consumer brands in the apparel and beauty sectors. Our focus is on using data-driven strategies to scale our businesses.

We have our own online community dedicated to promoting body positivity. As a rapidly growing global player, we are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Our Team

We foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with support and development opportunities to grow both personally and professionally.

Role Overview

We are looking for a Customer Experience Team Leader for our Apparel store. This role emphasizes representing customer interests in all business decisions by prioritizing customer feedback and insights (Voice of the Customer).

Key Responsibilities
  • Lead and manage team leaders and members with various scopes and performance indicators
  • Excellent problem-solving skills and confidence in addressing challenges to ensure customer experience excellence
  • Continuous learning and growth mindset
  • Strong interpersonal and communication skills; positive work attitude
  • Good analytical skills and problem-solving abilities
What We Offer
  • Opportunity to collaborate with world-class talents in a dynamic environment
  • Professional and personal growth opportunities
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits

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