Elevate Customer Experience as Our Next Team Leader

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLeadership Full time $40,000 - $60,000
Customer Service Team Lead Job Description

We are seeking a Customer Service Team Lead to lead our customer support teams and deliver exceptional service for e-commerce brands. This role requires a results-driven leader who can motivate, mentor, and elevate team members.

Key Responsibilities:
  • Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.

The ideal candidate will have a strong command of English, both written and spoken, and experience in e-commerce customer service. They should also be familiar with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.

Required Skills and Qualifications:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience a plus).
  • Strong analytical skills to create, interpret, and act on performance reports.
  • Able to assess team well-being and provide support where needed.
Benefits:
  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus

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