Director of Operations

4 days ago

Angeles City, Central Luzon, Philippines TaskUs Full time

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Director of Operations

What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.

Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.

As Director of Operations, you will:

  • Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

  • Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.

  • Maintain an open line of communication between staff and senior management.

  • Manage and staff the operations assigned.

  • Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.

  • Develop individual and team goals and implement plans to carry out objectives.

  • Guide the Operations Managers in meeting all team & individual goals.

  • Ensure compliance with all established policies and procedures.

  • Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

Do you have what it takes to become Director of Operations?

Requirements:

  • At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.

  • Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.

  • Proven track record of meeting and delivering targets.

  • Excellent communication skills, both verbal and written.

  • This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

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