Sales and Service Professional

3 days ago


Makati City, National Capital Region, Philippines beBeeCustomer Full time
Job Description

We are seeking a skilled professional to fill the role of Travel Expert. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.

The ideal candidate will possess a strong passion for travel and customer service, with excellent communication and interpersonal skills. You will be empowered to make creative decisions using market insight and tools to deliver personalized solutions that meet the unique needs of our guests.

As a Travel Expert, you will be the face of our brand, championing our values and demonstrating knowledge, passion, and pride in every interaction. Your ability to navigate multiple web-based systems and manage various work streams will enable you to provide an enhanced guest experience.

Key Accountabilities
  1. Provide industry-leading reservation solutions in English and one or more languages for all contacts.
  2. Champion Brand Hearted behaviors by demonstrating knowledge, passion, and pride.
  3. Embrace the global and cultural diversity of our guests and business needs.
  4. Consistently meet or exceed defined performance expectations as set by management.
  5. Build rapport with guests through active listening and maintaining an appropriate pace.
  6. Inspire loyalty through personalized and efficient service driven by the guest's needs.
Required Skills and Qualifications

Education: Some secondary school or high school diploma preferred but not required. For Mexico: High school diploma as a minimum; college degree in Tourism or similar preferred.

Experience: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred. Hotel/travel experience desired.

Physical Requirements

Majority of work is performed in a normal office environment and/or remotely (work from home).


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