Travel Experience Specialist

5 days ago

Makati City, National Capital Region, Philippines beBeeProfessional Full time ₱4,500 - ₱6,500

Unlock New Career Opportunities

An expert in delivering exceptional travel experiences and solutions. A critical customer touch point for driving brand loyalty and revenue growth.

  • Provide a seamless reservation solution in English and one or more languages to meet the diverse needs of our guests.
  • Champion customer-centric behaviors by demonstrating knowledge, passion, and pride in representing our brands.
  • Embrace global and cultural diversity in our guest interactions and business operations.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management.
  • Build rapport with guests through active listening, maintaining an appropriate pace, and using a conversational approach to deliver a warm and friendly experience.
  • Inspire loyalty through personalized and efficient service driven by the guest's needs.
  • Use creativity to proactively find solutions to drive results; take ownership and listen to ideas and feedback from others.
  • Manage time effectively (including adherence to assigned schedules, attendance, break time compliance, etc.).
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
  • Work effectively by understanding, trusting, and using tools and information appropriately.
  • Self-motivated, positive attitude with a willingness to take on new challenges. Actively participate in company initiatives, training, and events.
  • Take ownership of personal development while aligning with team priorities and company goals.
  • Embracing change and adjusting well to evolving situations and tasks while sensitively responding and supporting others through change.
  • Understand and consider the impact of own actions on self and others (colleagues, guests, hotels, etc.).
  • Seek opportunities to improve individual and team performance. Help team members stay motivated and deliver on goals.
  • Support and demonstrate our company values and ways of working.
  • Willingly deliver on additional tasks as assigned.

Required Skills and Qualifications

Education: Some secondary school, high school diploma preferred but not required.

Experience: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.

Technical Skills:

  • Strong customer service and sales skills, with the ability to balance sales with service;
  • Social intelligence – empathy, self-awareness, cultural sensitivity;
  • Ability to customize generic information;
  • Strong web-based navigation skills;
  • Ability to embrace technological and organizational changes;
  • Embracing evolving call and contact types, adopting new tools and processes;
  • Efficient and accurate data capture;
  • Ability to use tools and resources to represent the geographical needs of the caller.
  • Basic software and hardware troubleshooting.
  • Effective and efficient use of online communication tools and other systems applications.

Benefits

Majority of work is performed in a normal office environment and/or remotely (work from home, Manila-based).

Start your journey with us today.

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