
Remote Customer Support Specialist
23 hours ago
About this role
We are seeking a Customer Service Representative to join our remote team. As a Customer Service Representative, you will provide exceptional customer support during night shifts.
Your responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Document customer interactions and issue resolutions in our CRM system.
- Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
- Collect and relay customer feedback to relevant departments for continuous improvement.
- Work closely with team members and supervisors to ensure a seamless customer service experience.
Qualifications
- Prior experience in a customer service role, preferably in a remote or night shift setting.
- Experience with CRM software and customer support tools.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Benefits
- Flexibility of remote work.
- Opportunity to work in a virtual work environment.
What we offer
- A dynamic and collaborative work environment.
- The opportunity to make a significant impact on our clients' satisfaction and success.
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