Remote Technical Support Specialist

21 hours ago

Province of Palawan, Mimaropa, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200
Job Opportunity:

This is a career opportunity for an expert technical support specialist to provide remote assistance. The ideal candidate will manage and resolve technical issues, troubleshoot problems, and document processes efficiently.

  • Main Responsibilities:
    • Manage and track technical support tickets effectively.
    • Analyze and solve technical problems while documenting resolution steps.
    • Communicate clearly to address customer needs and expectations.
    • Contribute to creating and improving knowledge base materials and resources.
    • Stay updated with latest tools and services used in the industry.
  • Qualifications and Skills:
    • A minimum of 150 Mbps internet speed and suitable remote working setup.
    • Experience in technical support, preferably remote or online.
    • Strong written and verbal communication skills, along with effective problem-solving abilities.
    • Familiarity with Google Suite, Microsoft Suite, and CRM systems used in business operations.
    • Attention to detail and a team-player mindset are essential.
  • Benefits of Working:
    • Work-from-home flexibility.
    • Paid time off and relaxation days.
    • Opportunities for growth, promotion, and professional development.

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