Porting Operations Expert

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱70,000

Job Title: Porting Operations Expert

We are seeking an expert in back-office porting operations to join our team.

In this role, you will be responsible for managing data and processes, communicating effectively with customers, and troubleshooting porting-related issues.

Responsibilities
  • Become proficient in all aspects of back-office porting operations.
  • Handle repetitive data entry tasks with attention to detail and organization.
  • Troubleshoot and resolve porting-related issues.
  • Follow established procedures and processes closely while adapting to updates or changes.
  • Clearly explain complex technical processes to customers.
  • Adjust communication style and instructions to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges.
Qualifications
  • 1-2 years of related experience handling porting tasks or similar responsibilities.
  • Previous experience in customer support or a similar role is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, conveying technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.
What We're Looking For
  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies the project's voice and tone: intelligent, confident, approachable, and instructional.
Benefits

Peak Support offers a remote work opportunity with an established organization and exceptional team. This position comes with tremendous opportunities for growth.

When possible, we get together in person, building offline relationships critical to successful online work.

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