Dedicated Customer Service Representative

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Overview

MCI helps clients overcome customer experience and digital challenges by providing tailored solutions that deliver exceptional experiences and drive optimal performance.

Join our team as a Work-at-Home Bilingual Spanish Call Center Agent and play a vital role in delivering exceptional customer service across phone, email, and chat. You'll handle both inbound and outbound communications, resolve customer concerns, and provide accurate information all while working from the comfort of your home.

We're looking for professionals who are fluent in Spanish and English, empathetic, detail-oriented, and committed to creating positive customer experiences.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
  • Escalate unresolved concerns to supervisors when necessary.
  • Ensure first-contact resolution through effective problem-solving.
  • Maintain confidentiality and comply with data protection standards.
  • Stay current with training materials, system updates, and program changes.
  • Meet attendance and scheduling expectations.
  • Support additional duties as needed to meet business goals.
Requirements
  • You must be 18 years or older.
  • You should have a high school diploma or equivalent.
  • You must be fluent in Spanish and English (spoken and written).
  • You should have at least six months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Your typing speed should be 40+ WPM with 95% accuracy.
  • Your grammar assessment score should be ≥85% and comprehension score ≥90%.
  • You should have strong written and verbal communication skills.
  • You should be familiar with Windows PC applications and able to learn new systems.
  • You should have basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • You should have strong problem-solving, conflict resolution, and negotiation skills.
  • You should be able to multitask, self-manage, and adapt to change.
  • You should be reliable with consistent attendance and punctuality.
  • You should be flexible to work shifts, including weekends and holidays.
  • You should be team-oriented with excellent interpersonal skills.
Benefits
  • We offer HMO coverage plus a dependent.
  • We provide dental coverage.
  • We give free meals during training.
  • We prioritize career growth and learning.
  • We offer allowances for rice, clothing, laundry, and meals.
  • We provide performance and loyalty bonuses.
  • We ensure frequent disinfection and fogging of the workplace.
  • We offer opportunities for growth and promotion.
  • We provide employee shuttle services.
  • We organize company retreats and off-site events.
  • We support personal development and social skills building.
  • We recognize and reward outstanding employees.
About Us

We are a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

We have established ourselves as a trusted partner in the industry due to our commitment to excellence and focus on innovation.

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