Application Resolution Expert
1 week ago
We are looking for a talented Application Resolution Expert to join our team at Galatic Events Corp.
ResponsibilitiesAs an Application Resolution Expert, you will be responsible for resolving software, system, and application-related issues.
- Analyze and provide effective incident resolution for technical issues from Level 1 Support, ensuring minimal disruption to end users and business operations;
- Perform system maintenance, monitoring, and troubleshooting using Google Cloud Platform (GCP) services.
- Utilize MySQL syntax for database queries, maintenance, and performance optimization.
- Collaborate with internal technical teams to provide in-depth technical support for application-related issues.
- Write and maintain technical documentation to assist in optimizing problem-solving processes.
- Use Node.js development tools as needed and resolve system-related issues.
- Proactively monitor and maintain IT systems to ensure smooth operation, performing preventive maintenance to minimize risks of failure.
- Assist in deploying service versions and provide logs related to the operational status of services.
- Investigate, analyze, and collect information for escalated issues, leveraging approved ticketing tools to document and escalate to Level 3 support when necessary.
- 2+ years of experience as an L2 Application support experience, with a proven ability to resolve technical issues and fulfill service requests effectively.
- Familiarity with Google Cloud Platform (GCP) operations and management, including services like Compute Engine, Cloud Storage, Docker, etc.
- Proficiency in MySQL syntax, with the ability to perform database queries, performance tuning, and data migration.
- Skilled in using regular expressions and able to write them for specific scenarios.
- Strong problem analysis and troubleshooting skills, able to handle urgent issues effectively under pressure.
- Excellent communication skills, with the ability to communicate clearly with both technical and non-technical personnel at various levels.
- Ability to prioritize tasks and handle escalations efficiently, ensuring that critical issues are resolved in a timely manner.
- Ability to work independently and solve problems effectively.
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Client Application Resolution Expert
1 week ago
Quezon City, National Capital Region, Philippines Global Payments, Inc. Full timeAbout the RoleThe Client Application Resolution Expert will be part of our dynamic team at Global Payments, Inc., supporting clients with their payment and account-related requests.This role involves responding to customer inquiries, analyzing service needs, and maintaining knowledge of company products and services.Responsibilities:Provides customer support...
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IT Service Resolution Expert
1 day ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full time**Job Summary:**We are looking for an experienced IT Service Resolution Expert to join our team at Hunter's Hub, Inc. As a key member of our support team, you will be responsible for providing technical support for our Chinabank mobile application.Responsibilities:Troubleshoot and resolve technical issues related to the applicationCoordinate with...
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Dispute Resolution Expert
2 weeks ago
Makati City, National Capital Region, Philippines Nityo Infotech Full timeNityo Infotech is seeking a highly skilled Dispute Resolution Expert to handle disputes from member banks. The ideal candidate will be responsible for assessing each dispute promptly and taking genuine steps to resolve or clarify them using approved dispute resolution processes.Job Description:The Dispute Resolution Expert will be responsible for receiving...
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Mobile Banking Resolution Expert
1 day ago
Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeHunter's Hub Inc. is expanding its IT capabilities and needs a skilled Mobile Banking Resolution Expert to handle technical queries and resolve issues promptly.Key ResponsibilitiesThis role involves:Providing technical support to customers experiencing difficulties with our mobile banking appTroubleshooting complex problems and resolving them...
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Application Support Expert
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Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full timeAbout Hunter's Hub Inc.We are a dynamic organization committed to delivering exceptional IT services. Our team is passionate about ensuring the seamless operation of our applications, and we're seeking an experienced Application Support Expert to join our ranks.Job Description:Incident Management and Resolution: Serve as the second line of support for...
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Resolution Expert
2 weeks ago
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Chargeback Resolution Expert
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Payment Resolution Expert
1 week ago
Quezon City, National Capital Region, Philippines Global Payments Full timeJob DescriptionAs a Payment Resolution Expert at Global Payments, you'll be responsible for resolving customer inquiries and providing top-notch service. This exciting opportunity requires strong communication skills, attention to detail, and the ability to navigate complex systems.The ideal candidate will be able to analyze customer service needs, maintain...
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Application Performance Expert
2 weeks ago
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Email Resolution Expert
1 week ago
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Work Order Resolution Expert
1 week ago
Makati City, National Capital Region, Philippines CBRE Philippines Full timeJob Summary:We are seeking a Work Order Resolution Expert to join our team at CBRE Philippines. As a key member of our operations team, you will be responsible for delivering exceptional results in managing work orders from inception to completion. Your primary focus will be on resolving issues, maintaining effective communication with clients and service...
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Remote Resolution Expert
7 days ago
Mandaluyong City, National Capital Region, Philippines Rise Orbit Careers Full timeRise Orbit Careers is seeking a highly skilled and customer-focused Remote Resolution Expert to join our team. As a Remote Resolution Expert, you will be responsible for:Providing exceptional customer service through remote channelsResolving customer complaints and concerns in a timely and professional mannerUpdating customer records and providing accurate...
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Account Resolution Expert
1 week ago
Quezon City, National Capital Region, Philippines MHR Global Full timeRole SummaryMHR Global is seeking an experienced Account Resolution Expert to join our customer service team. This key role involves resolving customer complaints and issues efficiently, while ensuring exceptional customer satisfaction and loyalty.Key ResponsibilitiesProvide timely and effective resolution to customer complaints and issues.Communicate...
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Customer Service Resolution Expert
1 week ago
Mandaluyong City, National Capital Region, Philippines Global payments Full timeCustomer Service Resolution ExpertWe are committed to delivering best-in-class payment technology and software solutions that meet the evolving needs of our customers. As a Customer Service Resolution Expert, you will play a critical role in ensuring that our customers receive exceptional service and support.Your key responsibilities will include:Receiving...
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Phone Services and Billing Resolution Expert
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full timeJob OverviewNeksjob Philippines is seeking a highly skilled Phone Services and Billing Resolution Expert to join our team. As a Phone Services and Billing Resolution Expert, you will be responsible for providing expert-level customer service to our clients by resolving their queries regarding phone or mobile phone services, billing concerns, and promotional...
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Application Support Expert
6 days ago
Makati City, National Capital Region, Philippines Etrading Software Limited (PH) Full timeKey ResponsibilitiesProvide expert-level support for software applications, demonstrating proficiency in Java/web applications within an AWS environment.Collaborate closely with the software development team, internal users, and clients to identify opportunities for enhancing application performance and user experience.You will engage with external vendors...
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Account Resolution Expert
5 days ago
Mandaluyong City, National Capital Region, Philippines Global Payments, Inc. Full timeJob Overview:As a Account Resolution Expert, you will play a critical role in resolving customer complaints and concerns in a fair and efficient manner. You will work closely with internal teams to identify solutions and implement corrective actions. If you are a problem-solver with excellent communication skills, we invite you to apply.Key...
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Frontline Resolution Expert
1 week ago
Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time**Customer Service Role at Neksjob Philippines**We are looking for a Frontline Resolution Expert to join our team, providing top-notch customer service and support. As a key member of our team, you will be responsible for resolving customer complaints and issues efficiently and effectively.Responsibilities:Respond to customer complaints and resolve issues...
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Support Engineer
1 day ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeKey Responsibilities:As a Mobile Applications Technical Support specialist, you will be responsible for the following key responsibilities:• Providing expert-level technical assistance to clients regarding mobile applications• Troubleshooting and resolving technical issues related to our mobile application• Coordinating with various stakeholders,...
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Problem Resolution Expert
6 days ago
Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeAre you looking for a challenging and rewarding career in IT Service Management? Do you have a passion for problem-solving and a desire to make a real impact in a global organization? Look no further!As a Problem Resolution Expert at TeleTech Holdings, Inc., you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences....