Mobile Banking Resolution Expert

4 days ago


Makati City, National Capital Region, Philippines Hunter's Hub Inc. Full time

Hunter's Hub Inc. is expanding its IT capabilities and needs a skilled Mobile Banking Resolution Expert to handle technical queries and resolve issues promptly.

Key Responsibilities

This role involves:

  • Providing technical support to customers experiencing difficulties with our mobile banking app
  • Troubleshooting complex problems and resolving them efficiently
  • Collaborating with stakeholders to ensure effective issue resolution

To excel in this position, you'll require:

  • Experience in technical support, preferably in mobile applications or digital banking
  • Knowledge of ticketing systems, problem management, and incident resolution processes

Familiarity with:

  • Incident Management process
  • L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)
  • Ticket escalation to L3
  • Running triage for P1 incidents
  • Root Cause Analysis
  • Troubleshooting solutions based on reported tickets


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