Mobile Banking Resolution Expert
4 days ago
Hunter's Hub Inc. is expanding its IT capabilities and needs a skilled Mobile Banking Resolution Expert to handle technical queries and resolve issues promptly.
Key ResponsibilitiesThis role involves:
- Providing technical support to customers experiencing difficulties with our mobile banking app
- Troubleshooting complex problems and resolving them efficiently
- Collaborating with stakeholders to ensure effective issue resolution
To excel in this position, you'll require:
- Experience in technical support, preferably in mobile applications or digital banking
- Knowledge of ticketing systems, problem management, and incident resolution processes
Familiarity with:
- Incident Management process
- L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)
- Ticket escalation to L3
- Running triage for P1 incidents
- Root Cause Analysis
- Troubleshooting solutions based on reported tickets
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IT Service Resolution Expert
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Digital Banking Support Professional
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Support Engineer
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Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeKey Responsibilities:As a Mobile Applications Technical Support specialist, you will be responsible for the following key responsibilities:• Providing expert-level technical assistance to clients regarding mobile applications• Troubleshooting and resolving technical issues related to our mobile application• Coordinating with various stakeholders,...
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Mobile App Technical Advisor
1 week ago
Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full timeResponsibilitiesThe Technical Support Specialist will be responsible for the following key tasks:User Support:Provide technical support for the mobile banking application.Respond to user inquiries and troubleshoot issues.Document problems and enhancements using platforms like ServiceNow.Issue Resolution:Analyze and resolve issues related to the mobile...
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Mobile Banking Technical Assistant
4 days ago
Makati City, National Capital Region, Philippines Hunter's Hub, Inc. Full timeJob Description:Hunter's Hub, Inc. is seeking a skilled Technical Support Officer to provide technical support for our Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.About Us:Our company, Hunter's Hub, Inc., is a...
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