Problem Resolution Expert

1 week ago


Mandaluyong City, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

Are you looking for a challenging and rewarding career in IT Service Management? Do you have a passion for problem-solving and a desire to make a real impact in a global organization? Look no further

As a Problem Resolution Expert at TeleTech Holdings, Inc., you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. Your expertise in ITIL best practices and Service Management processes will enable you to drive efficiency and effectiveness in our operations.

Your Key Responsibilities:

  1. Analysis and resolution of complex IT problems.
  2. Identification of trends and patterns in incident data.
  3. Development of strategies to prevent recurring incidents.
  4. Collaboration with IT Delivery units for problem prevention activities.
  5. Creation and delivery of required reports to IT Service Management stakeholders.

What You Bring to the Role:

  • Bachelor's Degree in an IT-related discipline.
  • Proven experience in ITSM and ITIL best practices.
  • Advanced understanding of IT Service Management processes and tools.
  • Excellent communication and analytical skills.

About Our Benefits:

We offer a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. We also provide opportunities for professional development and recognition, as well as a fun and inclusive work environment.



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