Call Center Sales Manager

4 days ago


Pasig, National Capital Region, Philippines MCI Full time
About the Role

The Call Center Sales Manager is responsible for leading a team of customer service representatives in a fast-paced contact center environment. The ideal candidate will have experience in sales, customer service, and leadership, with a proven track record of driving results and improving customer satisfaction.

As a Call Center Sales Manager at MCI, you will be responsible for coaching and developing your team members to achieve exceptional customer service and sales performance. You will also work closely with other departments to ensure seamless integration and collaboration across teams.

In this role, you will have the opportunity to develop your skills in areas such as sales strategy, customer relationship management, and team leadership. You will also be supported by our comprehensive training programs and mentoring from experienced leaders.

We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you are a strong communicator and team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer service and sales performance.
  • Counsel and develop team members to improve their skills and knowledge.
  • Work closely with other departments to ensure seamless integration and collaboration across teams.
  • Analyze sales data and customer feedback to inform business decisions.
  • Develop and implement sales strategies to drive revenue growth and customer satisfaction.


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