Operations Manager

2 weeks ago

Pasig, National Capital Region, Philippines beBeeOperational Full time $58,000 - $68,000
Key Role:

We seek an experienced Operations Manager to oversee daily tasks, manage email and phone communications, and support business growth.

Job Responsibilities:
  • Manage daily email filtering and responses using existing filing systems.
  • Screen and filter incoming phone calls, utilizing software tools to rank and prioritize communications.
  • Coordinate daily scheduling for subcontractors, materials delivery, and internal/external client confirmations.
  • Support estimation processes by following up with part-time estimators on delivery commitments and deadlines.
  • Assist with variation estimate processes including sketch preparation, documentation, and support tasks.
  • Manage CRM pipelines during transitions to new platforms.
  • Filter and qualify incoming leads to identify genuine prospects versus tire-kickers.
  • Support marketing initiatives and lead generation activities.
  • Maintain consistent marketing activities and publications during peak operational hours.
  • Create and maintain standard operating procedures (SOPs) and checklists for all business processes.
  • Track costs and project allocations accurately in existing Excel systems.
  • Ensure proactive communication with clients regarding project updates and potential delays.
Goals:
  • Reduce founder's email management time from 100% to 15-20% through effective triage systems.
  • Eliminate spam calls and filter only legitimate calls requiring founder attention.
  • Achieve same-day email response times with maximum 10 actionable items in inbox.
  • Complete daily scheduling tasks without requiring founder's evening time blocks.
  • Ensure estimation delivery times are consistently met through proactive follow-up.
  • Process variation estimates within 24-48 hour turnaround times.
  • Establish and maintain lead qualification processes to improve sales efficiency.
  • Maximize utilization of existing software subscriptions.
  • Support business growth during onboarding and integration periods.
  • Work within a defined framework: receive 10% guidance, execute 80% independently, and provide 10% back for final review.

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