Chief Support Advocate

7 days ago

Rizal, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

Job Overview

We are seeking a highly skilled and experienced professional to join our support team. As a Customer Support Specialist, you will play a critical role in providing top-notch support to our customers via phone, email, and chat.

About the Role

  • Provide expert-level support to customers, leveraging your knowledge of products and technical skills to troubleshoot and resolve complex issues.
  • Communicate effectively with customers and internal stakeholders, ensuring seamless collaboration and resolution of customer requests.
  • Collaborate with other support team members to achieve exceptional customer satisfaction and service quality.
  • Act as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
  • Represent the company with professionalism and empathy in every interaction.
  • Record and track customer requests through resolution, ensuring timely follow-up and closure.
  • Contribute to the development and maintenance of our knowledge base by creating and updating helpful articles.
  • Analyze customer feedback to identify areas for improvement and suggest enhancements.
  • Meet or exceed performance goals for case volume, turnaround time, and customer satisfaction.
  • Develop and maintain expertise in multiple products and technologies to provide comprehensive support.

What We Offer

  • A dynamic and supportive work environment that fosters growth and development.
  • Ongoing training and professional development opportunities to enhance your skills and expertise.
  • A collaborative team culture that values open communication and mutual respect.
  • The opportunity to make a meaningful impact on our customers' experiences and satisfaction.
  • A competitive compensation and benefits package that reflects your value to the organization.

About Us

We empower insurers and brokers to drive profitable growth and thrive in today's evolving risk landscape. Our transformative capabilities amplify impact across data, processes, people, and customer experiences, making us the partner of choice for over 15,000 organizations worldwide.

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