Patient Care Navigator Position

10 hours ago

Manila, National Capital Region, Philippines beBeeCare Full time ₱800,000 - ₱1,000,000
Job Title:

Patient Care Navigator - Navigating Complex Healthcare Journeys

About the Role:

This role involves guiding patients through complex healthcare journeys with empathy and professionalism. As a Patient Care Navigator, you will serve as the primary point of contact for patients, coordinating care, addressing inquiries, facilitating referrals, and providing emotional support.

Key Responsibilities:
  1. Patient Support & Coordination: Act as the main point of contact for patients, assisting with appointment scheduling, follow-ups, and care coordination.
  2. Care Navigation & Education: Guide patients through healthcare processes, including treatment options, insurance inquiries, and post-treatment resources.
  3. Emotional Support & Advocacy: Provide compassionate listening and emotional support to patients managing complex medical issues.
  4. Data & Documentation: Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
Requirements:
  • Excellent Communication Skills: Strong written and verbal communication skills in English.
  • Healthcare Experience: 2+ years of experience in customer service, healthcare support, or care navigation roles.
  • Strong Understanding of Healthcare Systems: A strong understanding of the healthcare system and patient care processes.
  • Technical Skills: Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools.
Benefits:
  • Remote Work: Fully remote work arrangement.
  • Flexible Schedule: Monday to Friday, 11:00AM - 8:00PM EST.
  • Generous PTO: Ample paid time off to rest and recharge.
  • Health Coverage: HMO coverage after 3 months.

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