Contingent Relief Customer Service Representative

Job Overview

Overview

We are seeking highly motivated and dedicated customer service representatives to join our team. The ideal candidate will be responsible for providing exceptional solutions to customers, utilizing the latest customer service techniques and account management systems.

As a contingent hurricane relief agent, you will play a critical role in improving the customer's experience during a difficult time. You will work as needed in response to disaster relief efforts and will be e-mailed and texted on an as-needed basis.

The typical schedule will be from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

Key Responsibilities:

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer's experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Candidate Qualifications

Must Be A Good Fit For This Position?

All positive and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the following qualities:

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Conditions Of Employment

Location-Specific Requirements

• Must be authorized to work in the country where the job is based.

Additional Requirements

• Must be willing to submit up to a level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

Benefits And Incentives

At our organization, we understand the importance of balance and support. We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Health insurance coverage plus dependent

• Dental coverage

• Free meal during training

• Career growth and learning opportunities

• Allowances for rice, clothing, laundry and meals

• Performance and loyalty bonuses

• Frequent disinfection and fogging of workplace

• Opportunities for growth and promotion

• Employee shuttle services

• Company retreats and off-site events

Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is our policy to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

If reasonable accommodations are needed, please contact Human Resources.

Diversity And Equality

Our organization values diversity and believes it benefits our employees, company, customers, and community. All aspects of employment at our organization are based solely on a person's merit and qualifications.

We maintain a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling our commitment to a diverse and equal-opportunity work environment.

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