Disaster Relief Call Center Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱30,000 - ₱35,000
Emergency Response Representative

We seek qualified individuals to join our team in disaster relief efforts. This is a temporary, remote position contingent on emergency needs.

To succeed in this role, you will need to:

  • Provide exceptional customer service
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate issues to proper channels
Required Skills and Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Key Responsibilities:
  • Answer customer inquiries promptly and professionally
  • Develop and implement effective solutions to customer issues
  • Work collaboratively with team members to achieve common goals
  • Maintain accurate records of customer interactions
  • Participate in ongoing training and development to improve skills and knowledge

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