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Customer Service Analyst

1 week ago

Makati City, National Capital Region, Philippines AIA Hong Kong and Macau Full time
About the Role: As a Customer Service Analyst, you will play a vital role in ensuring the smooth operation of our Call Center. Your primary responsibility will be to provide quality administrative supports to the Call Center, including workstation setup, database management, and data analytics. You will also assist in planning and executing sales events and recognition programs.

Key Responsibilities:
  • Develop and prepare MIS reports to management and business analytics team detailing achievement of DM KPIs by Campaign, Partner, and Channel.
  • Provide technical guidance and operational support to Call Center team members.
  • Work with colleagues from other departments and partners to develop effective workflows and administration procedures for an efficient call center operation.
  • Manage workstation setup and maintenance for Call Center.

Requirements:
  • University graduate or Certificate holder with 2 years working experience.
  • Hands-on experience in call center administration or operation management preferred.
  • Experience in doing workforce and performance reports.
  • Excellent verbal and written communication skills.

What We Offer: Build a career with us as we help our customers and the community live healthier, longer, better lives. We offer a competitive compensation package, opportunities for growth and development, and a dynamic work environment.